Steve Ritchie is currently the CEO of Papa John’s and has written an article about what he has been up to during the last couple of weeks of the summer. Ritchie has spent his time meeting with team members about the company and taking in any feedback from them about the business. P.A.P.A. stands for their slogan “People Are Priority Always” and it makes sense that the CEO would visit franchises to see how everything was going and how they can improve their service and make team members feel right at home. The CEO visited many franchises in different states such as Atlanta, Los Angeles, Chicago, Dallas, and more as Ritchie understands that without their team members the business would be nothing. Steve Ritchie writes about getting to know people and listening to workers who consider the team as a family to them. One of the common elements speaking with employees was knowing that the customer was always right and how the company can improve and move forward.Here’s the news about Steve apologizing to customers.
The CEO has also listened to stories about managers helping out the local community because the employees are passionate about it and care to improve the lives of others. Papa John’s is looking to have a fresh start and move forward as a franchise. According to insiderlouisville.com, Steve Ritchie recognizes that is what all team members, managers, and the like want out of the company, to improve their service to customers and be successful for the future. Papa John’s believes that employees and managers are a great symbol of the community and that the brand is what matters, along with the customers. Steve Ritchie Papa John’s looks to the bright future of Papa John’s and believes in their food products and service. He also understands, however, that the brand needs to listen to feedback and improve as a whole and not throw it to the side.