Securus Technologies Inc., a distinguished provider of criminal justice and public safety technology solutions in the US has entered in a supremacy battle with its main competitor Global Tel Link (GTL). This was after GTL announced that their services are of the same standard with those Securus provides. While responding to this malicious claim, Securus chief executive officer, Mr. Richard A. Smith called upon GTL to accept the challenge of having a private judge decide which company is superior regarding using sophisticated and modern technology which guarantees quality services to their clients.
Mr. Richard termed the comparison as unfair to his business owing to their commitment to innovating quality products. He added that Securus in the last four years had reinvested more than $700 million in acquiring new companies, enhancing their products through modern technology, and developing state of the art customer service center while GTL had invested very little in modernizing their services. Smith also gave a list of key areas in which Securus beats GTL;
- Securus has developed comprehensive products for correctional facilities in the US.
- Securus has a fully equipped customer service center operated by Securus employees while GTL contract out a significant portion of its customer service.
iii. Securus has its trained technicians while GTL depends on contractors to carry out its operations who do not have the same commitment to serving their clients.
- Securus has also developed the largest VOIP calling platform in the world for correctional facilities which enables them to provide quality calling rates at lower rates as compared to GTL’s institution based platform.
- Former GTL customers who have migrated to Securus have confessed of being frustrated with their services.
Securus Technologies Inc. is based in Dallas Texas. Since its inauguration in 1986, Securus has developed to one of the leading provider of criminal justice and public safety technology solutions. The institution serves more than 3400 public safety, law enforcement, and correctional agencies across North America. Also, more than 1, 200, 000 inmates in various states depend on Securus Technologies products to communicate with their families.